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Nicole Biers has been promoted to Senior Information Technology Specialist. In her new position, Nicole’s primary responsibility is to provide software and network support, training, and troubleshooting for the firm’s networked computer system. She also administers RPA’s telecommunications services and equipment, performs hardware/software upgrades, provides support to all branch offices and remote employees, and serves as the network security administrator. Nicole began her career with RPA as a Computer Support Specialist in 2016 and is MCSA Office 365 Certified.